Search Engine: Elastic

Article ID: 130744, created on May 3, 2017, last review on Jan 5, 2018

  • Applies to:
  • Operations Automation 7.0

Symptoms

  1. Provider or Customer tries to create OACI VE image via PCP or CCP. Operation fails within a several seconds, VE switches its status to Image creation failed.

  2. On source hardware node the following lines could be found in /var/log/parallels.log:

    Task '20Task_MigrateVmSource' with uuid = {3973a8bb-1c73-432a-980b-75d3fc662177} was finished with result PRL_ERR_LICENSE_NOT_VALID (0x80011000) )  ...(DspCmdDirVmMigrate)
    
  3. There is a valid license on hosting Virtuozzo node.

  4. PCP > Operations > Tasks > Cloud Infrastracture log contains error:

    Make sure you typed the key correctly or contact the Parallels support team for assistance.`.
    
  5. License on Storage node is Expired. It could be checked as:

    [root@image2 ~]# vzlicview
    Searching for installed licenses...
    VZSRV
            status="EXPIRED"
            version=6.0
            serial="AAAAAA-AAAAAA-AAAAAA-AAAAAA-AAAAAA"
            expiration="11/05/2017 07:59:59"
            graceperiod=54000
            key_number="PSBM.01111111.0000"
            cpu_total=8
            ct_total="unlimited"
            rku_allowed=1
            platform="Linux"
            product="PSBM"
            nr_vms="unlimited"
            architecture="x86"
            architecture="x86_64"
    

Cause

According to Documentation, storage node should not require Virtuozzo license for its operations.

Resolution

  1. Login to Storage node and remove expired license, as:

    [root@image2 ~]# vzlicload -r AAAAAA-AAAAAA-AAAAAA-AAAAAA-AAAAAA
    license AAAAAA-AAAAAA-AAAAAA-AAAAAA-AAAAAA was removed successfully.
    
  2. Check license status:

    [root@image2 ~]# vzlicview
    Searching for installed licenses...
    No licenses installed.
    
  3. Try to create Server image again.

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