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Article ID: 130729, created on Apr 29, 2017, last review on Dec 17, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

A subscription has been migrated from Syndication to CSP Office 365 application instance.

After running the import script, the Unprovisioning Subscription task fails with the following message:

Last execution output
APS Application Error:
500 Internal Server Error
[ApplicationUnknownError] Unprovisioning: resource 66b4a4f9-b302-4532-9d80-8ed4724731ac of type 'subscriptions' (http://www.parallels.com/Office365/Subscription/1.4) for APS application 'Office 365-16.8.3-82': The ambiguity of application instance resources has been detected..

The instance ID of the Syndication instance is higher than the instance ID of the CSP instance.

Another symptom: Office 365 tab is duplicated in Customer CP, both tabs work correctly and expose the same information.

Cause

The issue is acknowledged as APS-41710: "ambiguity of application instance resources after O365 subscription migration"

Resolution

Contact Odin Technical Support to apply a manual fix.

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