Search Engine: Elastic

Article ID: 130721, created on Apr 27, 2017, last review on Apr 27, 2017

  • Applies to:
  • Operations Automation

Symptoms

A user with a MozyPro license assigned was removed via CCP > Mozy > Users > Remove User.

Once the removal completes, the usage of the corresponding resource is not updated in CCP > Home > Subscription Resources.

Cause

The license resource exists as an APS counter resource, so its usage is only updated during Synchronize resource usage for instances of APS applications periodic task execution.

Resolution

Wait for the periodic task completion or run it manually.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF