Article ID: 130700, created on Apr 24, 2017, last review on Apr 24, 2017

  • Applies to:
  • Business Automation 7.0

Symptoms

It takes up to several minutes for such notification tasks as ARDocNotificationDfltTempl and RebuildNotification to be processed. Because these tasks lock the related record in the Account table, some other tasks/operations requiring lock on the same record fail with Statement timeout error.

Cause

There are lots of resellers on the installation, the issue is caused by the bug with id #PBA-80212 ("Taxes are checked incorrectly when filling the placeholders for ARDoc notifications").

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software issue.

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