Search Engine: Elastic

Article ID: 130697, created on Apr 21, 2017, last review on Apr 21, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Periodic task "Synchronize resource usage for instances of APS applications" fails after 8 hours of processing with the following error message:

system exception, ID 'IDL:omg.org/CORBA/TIMEOUT:1.0'
TAO exception, minor code = 3e (timeout during recv

According to core.log the reason of delay are slow requests to DropboxBusiness APS endpoint:

GET /dropboxbusiness/team/db82ac5f-d8d2-49cb-9d71-0cab2c5204a5 HTTP/1.1  [0] "200 OK"  299301ms

In scope of this request the following RQL is executed in order to acquire e-mail of every subscription's service user. Processing time for this RQL is very long:

GET /aps/2/resources?implementing(http://aps-standard.org/types/core/user/1.0),like(login,cwaves@example.com)

Recently DropboxBusiness application was upgraded to version 3.6-369.

Cause

During OA statistics gathering via "Synchronize resource usage for instances of APS applications" task, the latest version of Dropbox APS performs a set of inefficient RQL requests which are performed slowly, increasing task processing time significantly.

Exact cause is the use of like in aforementioned RQL. Application has to use it to get both lower- and uppercase e-mail addresses. This issue was passed to the Engineering team as request APS-41647.

Resolution

You may acquire more details about status of APS-41647 via your Technical Manger or a member of Pooled Technical Associates team.

Please contact Odin Technical Support to obtain the workaround.

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