Article ID: 130681, created on Apr 20, 2017, last review on Apr 20, 2017

  • Applies to:
  • Business Automation

Symptoms

Domain is registered with EURid. Attempt to update contact details fails:

Voice extension information is not supported.

Cause

Phone extension is specified for the user's contacts, but EURid does not support phone extensions.

Resolution

Remove phone extension from the user's contacts. Contact EURid to submit a request to ignore phone extension if it is passed.

From BA side there is also a feature request with id #PBA-80141 ("Cut voice extension for the registrars that do not support it"), but sending the voice extension corresponds to RFC:

Search Words

eurid voice

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