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Article ID: 130679, created on Apr 20, 2017, last review on Apr 20, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

CCPv1 is in use. When logging into CCP the main frame is empty.

Issue is reproducible only via brand.

Account tab in CCP throws an error:

Table Account doesn't contain row with id Int32(NULL).

In /var/log/pa/console.log on the OA Management Node the following error can be found:

The reference to entity "1" must end with ";"

Cause

Typo in Web-analytics Integration setting in the affected brand properties.

There is a non-encoded ampersand sign & in Tracking code.

Resolution

  1. Go PCP > Settings > Brands > cp.provider.com > Web-analytics integration
  2. Press Edit
  3. Change the standalone ampersand signs to &.

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