Search Engine: Elastic

Article ID: 130671, created on Apr 18, 2017, last review on Apr 18, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

On attempt to generate Office 365 Reconciliation Report the following error appears in CP (branded URL case):

"Unknown error occurred"

and in browser console:

The corresponding service is not available at the moment. Try again in 2-3 minutes.

Same time, Reconciliation Report generator works fine locally via [backnet_ip_address]:8080

It could be seen in the sitelog that the Reconciliation Report itself was successfully created on the Endpoint side:

DEBUG aps_endpoint: Office365AppController.GetReconciliationReport started: ("e44aed5d-314f-4d4e-aa6f-76a26d978f64", 1485907200000, 1488326400000, 1000001)
DEBUG Data        : Db version: 201606071555
...
DEBUG aps_endpoint: Office365AppController.GetReconciliationReport finished

Cause

We are reaching the UI timeout due to huge orders\subscriptions quantity, owned by a Reseller or Provider. This behavior has been submitted to Odin Development Team as requests:
#APS-36680: "O365 Reconciliation Report error: Failed to load resource (error 502)";
#APSA-16066: "Reconciliation report refactoring".

Resolution

Contact TAM or pta@odin.com in order to trace the status of the requests.

As a w\a please try to narrow Reconciliation Report date interval.

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