Article ID: 130664, created on Apr 18, 2017, last review on Apr 18, 2017

  • Applies to:
  • Business Automation

Symptoms

PayPal recurring payment is stuck in Hold status. E-transaction is in the status "Processing", the comment is Capture declined. Reason: The payment is .

Cause

BA relies on PaymentStatus returned by PayPal. Empty status in the message (Capture declined. Reason: The payment is .`) means PayPal did not return any PaymentStatus in the response.

Resolution

Contact PayPal Team to get clarifications about the payment status and the reason this status was not returned in the initial response.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF