Article ID: 130662, created on Apr 17, 2017, last review on Apr 17, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

On attempt to remove a domain from Hosted Domains section the following error appears:

Error message: "Unforeseen error occurred while unassigning domain from server. Check parameters and try again."

A-type DNS record cannot be deleted as well, error message is:

"Record '_recordId_' isn't deleted because is used by another service"

Cause

Duplicated entries in the dns_record_references OA DB table, marked as manual.
This behavior has been submitted as request #POA-111002: "Domain can not be removed if dns record has 'APS' and 'manual' reference".

Resolution

Please contact TAM or pta@odin.com to trace the status of the request. Also, workaround for this case could be applied by Odin Technical Support.

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