Article ID: 130643, created on Apr 14, 2017, last review on Apr 14, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

APS application 'Microsoft Office 365', id 101, instance [id] -> service 'customer', instance [id]: executing configuration script task fails with:

Application configuration script reported errors: '
error id "validation-error", setting id "Configuration": Method lock_customer calling failed. Reason:The TenantID you have provided is invalid. Check the TenantID and try again.'

Cause

Tenant itself was removed from MS cloud. It could be checked with Get-MsolPartnerContract cmdlet.

Resolution

Set Subscription Disabling Behavior = Disable subscriptions in the Activation Parameters > Global Settings of APS 1.2 Application Resource Type.

In that case lock_customer sets required subscription status in the Endpoint DB instead of checking users existence on the Microsoft side to disable them.

Search Words

executing configuration script Method lock_customer calling failed. Reason:The TenantID you have provided is invalid.

executing configuration script fails Method lock_customer calling failed. Reason:The TenantID you have provided is invalid.

Method lock_customer calling failed. Reason:The TenantID you have provided is invalid.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF