Article ID: 130635, created on Apr 13, 2017, last review on Apr 13, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

OA account has a huge quantity of subscriptions, users and domains, for instance 955 domains, 1341 subscriptions and 832 service users. In that case it takes about 12 minutes to render user screen in CCP > Users > Click to any service user
core.log contains many entries of:

[ HostedServiceUsers_impl::getServiceUser] ===> ENTRY

Cause

UI service sends 3K+ equal getServiceUser requests to Management Node. This behavior has been submitted to Odin Development Team as:
- #POA-110944: "Redundant getSubscription corba calls from ui-aps when accessing service user screen in CCPv1"
- #POA-110956: "CCP "Users" tab: huge amount of "getServiceUser" requests on attempt to access a Service User"

Resolution

Contact TAM or pta@odin.com to trace the status of the requests.

Search Words

HostedServiceUsers_impl::getServiceUser

huge users count HostedServiceUsers_impl::getServiceUser

[ HostedServiceUsers_impl::getServiceUser]

UI timeout getServiceUser

getServiceUser requests UI delay

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