Search Engine: Elastic

Article ID: 130622, created on Apr 11, 2017, last review on Apr 11, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Hosted BroadWorks-related task fails with the output like:

    <message>Configuration script execution problem: Provisioning operation failed.
    Error: [Error 4151] Service Provider or Enterprise not found: Cust_1004009</message>
    <system>Parallels.HostedBroadWorks.Interfaces.Exceptions.ErrorResponseException: Provisioning operation failed.

In BroadWorks-SOAP.log on the Provisoning Gateway Host it is possible to observe similar message:

    [1] SoapResponse at 2017-04-07T04:42:46.4612395-05:00
    ...
    [Error 4151] Service Provider or Enterprise not found: Cust_1004009
    ...

Cause

The customer's account is missing on the Hosted Broadworks side.

Resolution

Check the account status in the external system.

If it is not possible to restore it, contact Odin Support to properly deprovision application instance on OA side.

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