Article ID: 130620, created on Apr 11, 2017, last review on Apr 11, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

VPS restore does not work for a VPS NG (Flatfee) subscription. Pressing Restore button does not produce any changes.

The behavior occurs only for incremental backups. Full backups can be restored without issues.

In /var/log/pa/vps.aps.log on OA Management Node, the following error is found:

2017-04-04 21:39:19,124 web_a86c2da8-737b-4032-8a5e-f1ebb2fff01c INFO  JerseyClientLoggingFilter [pa-rest task-67] - 50 * [PACI->IM] Client out-bound request
50 > PUT http://10.39.39.104:4465/paci/v1.0/of/1000001/ve/server-1000023-1/restore/99b40562-321a-4f01-aee9-fdb28369151c.2?allow-restart=true&keep-ve-size=true
50 > Authorization: <hidden>
50 > x-paci-request-id: web_a86c2da8-737b-4032-8a5e-f1ebb2fff01c
50 > Accept: text/plain

2017-04-04 21:39:19,170 web_a86c2da8-737b-4032-8a5e-f1ebb2fff01c INFO  JerseyClientLoggingFilter [pa-rest task-67] - 50 * [PACI<-IM] Client in-bound response
50 < 404
50 < Server: grizzly/2.3.22
50 < x-paci-request-id: web_a86c2da8-737b-4032-8a5e-f1ebb2fff01c
50 < Content-Length: 17
50 < Date: Tue, 04 Apr 2017 15:39:19 GMT
50 < Content-Type: text/plain
50 <
Unknown backup Id

Cause

The behavior is recognized as a product issue CCU-14740: Incremental backups restore failed because of unwraping

Resolution

As a workaround, it is possible to restore the incremental backup from Provider's CP by navigating to Cloud Infrastructure > Servers > Your VPS > Backups and pressing Restore.

Search Words

resore vps fails

Unknown backup Id

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

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