Article ID: 130617, created on Apr 11, 2017, last review on Apr 11, 2017

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0

Symptoms

Ordering new services from CCP fails after choosing Subscription Period, on loading screen with Service Parameters:

Parse page error: ' /usr/local/bm/var/run/wnd/dwcache//ab773925e6345c77b5ef57025577cb64.xml ' syntax error at line 7: syntax error .
Error Code: 0xa3ffa0c7.

Cause

Quotes (") in Input Hint of service parameter in Service Template.

The issue is caused by #PBA-56222 "Quotes in input hint could cause parse page errors"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates team to clarify the status of software issue.

As a workaround, please, perform the steps below:

  1. Go to Home > Products > Service Plans;
  2. Switch to Service Templates tab;
  3. Find Service Template which the Servcie Plan is based on;
  4. Switch to Service Parameters tab;
  5. Check Input Hint field and remove quotes (").

Search Words

Parse page error

Error code 0xa3ffa0c7

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328 5356b422f65bdad1c3e9edca5d74a1ae 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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