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Article ID: 130617, created on Apr 11, 2017, last review on Apr 11, 2017

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0

Symptoms

Ordering new services from CCP fails after choosing Subscription Period, on loading screen with Service Parameters:

Parse page error: ' /usr/local/bm/var/run/wnd/dwcache//ab773925e6345c77b5ef57025577cb64.xml ' syntax error at line 7: syntax error .
Error Code: 0xa3ffa0c7.

Cause

Quotes (") in Input Hint of service parameter in Service Template.

The issue is caused by #PBA-56222 "Quotes in input hint could cause parse page errors"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates team to clarify the status of software issue.

As a workaround, please, perform the steps below:

  1. Go to Home > Products > Service Plans;
  2. Switch to Service Templates tab;
  3. Find Service Template which the Servcie Plan is based on;
  4. Switch to Service Parameters tab;
  5. Check Input Hint field and remove quotes (").

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