Search Engine: Elastic

Article ID: 130615, created on Apr 11, 2017, last review on Apr 11, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Freshly configured autoresponder for QMail mailbox does not work - it does not send replies.

Resource (or service template) of "QMail Hosting" resource type has activation parameter "Maximum Autoresponder invocations rate per day" is set to -1 since provider wanted to set it unlimited.

On autoresponder invocation the follwoing error could be found in maillog:

dovecot: deliver(reply@domain.nl): msgid=: saved mail to INBOX
autoresponder2: error in getting throttling delay for autoresponder 'autoresponders//148/', error code is -5 

Cause

Incorrect value is propagated to QMail configuration file if negative or very high (greater than 32766) value is set in activation parameter "Maximum Autoresponder invocations rate per day" of Mail Hosting resource. Autoresponder incorrectly interprets this value and refuses to send reply message. The issue is acknowledged as POA-110912: "QMail autoresponder breaks if 'invocations rate' is set to 'Unlimited'".

Resolution

The issue could be mitigated by setting some reasonable positive value as "Maximum Autoresponder invocations rate per day" activation parameter.

In order to acquire more details about status of POA-110912, please contact your Technical Manager to a member of Pooled Technical Associates.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF