Search Engine: Elastic

Article ID: 130580, created on Apr 5, 2017, last review on Apr 5, 2017

  • Applies to:
  • Business Automation 7.0

Symptoms

In the subscription there is a resource in the Failed or Provisioning status with a reference to cancelled change order (which actually was created for plan change, not for resource upgrade). This results in wrong billing for this subscription - the resource which was never actually ordered is getting billed in the renewal/billing order.

Cause

The issue is caused by the bug with id #PBA-79494 ("Incorrect resource amount charged during subscription renewal and recurring billing in case of failed change order").

Resolution

Create a credit memo for the account (and reseller if required). To fix the status of the resource, please contact Odin Technical Support Team.

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