Article ID: 130554, created on Mar 31, 2017, last review on Mar 31, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

An attempt to login to Plesk from CCP after it was upgrade to Plesk Onyx 17.0 version results in error:

Unable to complete the operation, please try again later.

The following error is observed in the web browser debug console:

aps.debug.js:21856 Returned status 500. Message: Internal Server Error: Unable to retrieve the administrator's password.. The running of command ('/usr/local/psa/bin/admin' --show-password) returns 1 instead of 0. Command STDERR: Due to security reasons the option '-show-password' is no longer supported. Use '--get-login-link' to generate a one-time login link.

The version of Plesk in VPS Panel instance inside the VE is lower than 1.300-16:

[root@plesk ~]# head /usr/local/aps/3fead42c-516a-4983-963f-4126bfe63f03/APP-META.xml
<application packaged="2016-12-19T04:55:41" version="2.0" xmlns="http://aps-standard.org/ns/2">

        <id>http://www.parallels.com/aps/plesk/panel</id>
        <name>Plesk in VPS Panel</name>
        <version>1.300</version>
        <release>1</release>
        <homepage>http://www.parallels.com</homepage>

Cause

The ability to manage a Plesk Onyx installation is provided since Plesk in VPS Panel application version 1.300-16. The problematic VPS should have the Panel instance updated through massUpdatePanelApps task (launched automatically after installing a new version of Plesk in VPS)

Resolution

Check massUpdatePanelApps task errors and resolve them, see the following article for more details:

massUpdatePanelApps task fails: 500 Internal Server Error

In case it is required to run the task manually:

/var/www/pvps/www/parallels-plesk-cloud/bin/updatePvpsPanelApps  --update

Search Words

Unable to complete the operation, please try again later.

Due to security reasons the option '-show-password' is no longer supported.

onyx

onxy

Plex onyx CP panel

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

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