Article ID: 130536, created on Mar 29, 2017, last review on Mar 29, 2017

  • Applies to:
  • Business Automation 6.0

Symptoms

An order is in the status MO (Manual Operation required) status, the resource provisioning item that required manual provisioning is in Provisioning status. The item is missing from the list of items that require manual approval ( Home > Operations > Provisioning ). How to complete this order?

Cause

Check the processed Upgrade Completed events for this resource item. If there is an event which has " in the comment, e.g.:

OrderItemID=12345; SubscrID=123456; ResourceID=12345; IssuedSuccessfully=1; Message=provisioning " completed; GateID=2

than that is a reason of the situation, " could not have been parsed properly.

Resolution

Upgrade to OSA 7.0.x, where the issue is not reproducible (fixed in scope of the bug with id #PBA-64553 ("Change Order stuck in provisioning status when switching from one service plan to another")).

To complete the current order trigger an event Upgrade Completed manually once again, without the " symbol, e.g.:

OrderItemID=12345; SubscrID=123456; ResourceID=12345; IssuedSuccessfully=1; Message=provisioning completed; GateID=2

The ids are to be substituted with the real values.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328

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