An order is in the status MO (Manual Operation required) status, the resource provisioning item that required manual provisioning is in
Provisioning status. The item is missing from the list of items that require manual approval ( Home > Operations > Provisioning ). How to complete this order?
Check the processed
Upgrade Completed events for this resource item. If there is an event which has
" in the comment, e.g.:
OrderItemID=12345; SubscrID=123456; ResourceID=12345; IssuedSuccessfully=1; Message=provisioning " completed; GateID=2
than that is a reason of the situation,
" could not have been parsed properly.
Upgrade to OSA 7.0.x, where the issue is not reproducible (fixed in scope of the bug with id #PBA-64553 ("Change Order stuck in provisioning status when switching from one service plan to another")).
To complete the current order trigger an event
Upgrade Completed manually once again, without the
" symbol, e.g.:
OrderItemID=12345; SubscrID=123456; ResourceID=12345; IssuedSuccessfully=1; Message=provisioning completed; GateID=2 The ids are to be substituted with the real values.