Article ID: 130502, created on Mar 23, 2017, last review on Mar 23, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

An account owns >700 staff members.

Placing a sales order for any service results in error:

DBService invocation error: JBAS014162: Transaction is required for invocation

The error is thrown in 5 minutes.

Cause

The issue is acknowledged as POA-110234: pem.activateSubscription does not end in 5 minutes in case of >800 staff members on account

Resolution

Increase PAU transaction timeout to a sufficient value. The approximate rate 5 minutes per 700 staff members.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF