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Article ID: 130456, created on Mar 18, 2017, last review on Mar 18, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

There is a Reseller with "Customer Management" Office 365 subscription, related to Syndication scenario application instance. But he desires to manage CSP customers also, and there is another - CSP application instance created.

On attempt to subscribe a Reseller for a second "Customer Management" subscription according to the How to Upgrade Office 365 Subscriptions through Provider/Reseller Control Panel documentation article, the following error appears on subscription creation wizard screen:

"code": 500,
"message": "Tenants should be specified for account with Office 365\r\nParameter name: tenants",
"additionalNonlocalizableMessage": ""

Cause

There is a known limitation: an account (Customer or Reseller) cannot own several subscriptions, related to different application instances of the same APS application.

Software-related issue #APSA-17566: "Office365: On attempt to add "Customer Management" subscription to a Reseller error appears" has been created to change current package behavior.

Resolution

Contact TAM or pta@odin.com to trace the status of the issue.

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