Article ID: 130451, created on Mar 17, 2017, last review on Mar 17, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Office365 synchronization fails with the following error:

Failed to add 1 domain(s):
- domain.com (Unable to create domain in Operations Automation: Domain '__domain_name__' already exists.)

Cause

This domain had been added to Office365 previously, but removed for some reason. Some redundant Microsoft-related DNS records were not removed properly.

Check the /var/log/core.log on Management Node to obtain the exact error:

c.p.p.s.a.e.APSExceptionMapper Error occurred javax.ejb.EJBTransactionRolledbackException: 
Can not create DNS Record for 'msoid.domain.com.' 
There is an existing CNAME record (msoid.domain.com. clientconfig.microsoftonline-p.net., #191111) already.

Resolution

Remove the existing msoid.domain.com. CNAME DNS record and repeat the synchronization.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF