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Article ID: 130429, created on Mar 14, 2017, last review on Mar 14, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

It is not possible to assign a new service to a service user, the following error is shown in CP:

Service user #XXX is already bound to subscription #YYY

Previously, the user had a service assigned from a subscription that has been terminated.

Example scenario:

  • A service user mail hosting is bound to an Exchange subscription
  • The service user is also assigned to SpamExperts APS2 service
  • The Exchange subscription gets removed
  • The service user is assigned a new mail hosting
  • The error is shown

Cause

The issue is recognized as APS-40998: Service user remains bound to deleted subscription, if it has aps2 service in another subscription"

Resolution

Contact Odin Technical Support to apply the solution.

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