Article ID: 130389, created on Mar 6, 2017, last review on Mar 6, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Plesk in VPS provisioning task fails with the following error message:

APS Application Error:
500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource 9a97409c-7fd8-401b-a112-9ea7a3fe86bb of type 'panels' (http://www.parallels.com/aps/plesk/panel/1.4) for APS application 'Plesk in VPS Panel-1.3-0': Application returned error with an empty message.

At the same time the following error is thrown in /var/log/pa/vps.aps.log:

2017-01-18 19:03:59,441 -13323- ERROR AppProxyHelperImpl [apsc(19)] - Failed to parse HTTP response
java.lang.NullPointerException: null
        at com.parallels.paci.vps.helpers.impl.AppProxyHelperImpl.parseHttpResponse(AppProxyHelperImpl.java:117) ~[paci.jar:na]
        at com.parallels.paci.vps.helpers.impl.AppProxyHelperImpl.doProxy(AppProxyHelperImpl.java:107) ~[paci.jar:na]
        at com.parallels.paci.vps.rs.operations.impl.EnvOperationsImpl.appProxyPost(EnvOperationsImpl.java:525) [paci.jar:na]
        at sun.reflect.GeneratedMethodAccessor192.invoke(Unknown Source) ~[na:na]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.7.0_55]
        at java.lang.reflect.Method.invoke(Method.java:606) ~[na:1.7.0_55]

Plesk inside the provisioned VE is installed successfully and there are no errors inside /tmp/autoinstaller3.log (for Linux) or C:\ParallelsInstaller\autoinstaller3.log (for Windows) in the VE.

Cause

Under certain conditions, Plesk installation status is returned to stderr instead of stdout, which causes the provisioning task failure. The issue is recognized as CCU-14504.

Resolution

Re-run the task until it is successful. The mentioned error does not represent real issues behind it.

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