Article ID: 130380, created on Mar 4, 2017, last review on Mar 4, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Office365 APS 16.8.3 version or later. After Conversion from Syndication Partner Program to CSP Program procedure is completed, Synchronize now option from CCP fails with:

Failed to add 2 user(s):
- user.login1@domain.com

While sitelog contains the following error message:

"PHP Fatal error:  Uncaught exception 'Exception' with message 'Method usercheck calling failed. 
Reason:Customer xxx is unbound from the cloud due to pending transition of subscription. Please repeat the operation later.'

Cause

Software-related issue #APSA-17491: "[O365] Need to exted the KB https://kb.odin.com/en/130292 with additional instructions".

Resolution

Apply all the instructions from How to Update Office 365 APS 1.2 Gateway Application KB article.

Please contact Odin Technical Support in case additional assistance is required.

Search Words

Office365 synchronization fails

Office365 synchronization fails is unbound from the cloud due to pending transition of subscription.

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O365 sync fails is unbound from the cloud due to pending transition of subscription. Please repeat the operation later.

O365 sync fails is unbound from the cloud due to pending transition of subscription.

CCP synchronize now fails is unbound from the cloud due to pending transition of subscription.

is unbound from the cloud due to pending transition of subscription. Please repeat the operation later.

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