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Article ID: 130361, created on Mar 1, 2017, last review on Mar 1, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

On attempt to open Office365 application instance the following error appears in browser console:

code=500: Connection reset by peer

CCP > Office365 tab cannot be opened as well.

Cause

Connection issue between Management Node and Office365 Endpoint host.

Resolution

Check that:
1. Firewall Requirements are met.
2. IP and Domain Restrictions set up correctly. Also, check "Allow all" option for the test purposes.
3. Gateway site bindings are OK in IIS: contain assigned IP address, proper certificate.
4. Check Endpoint database user. Compare user password from web.config file with Security settings in MSSQL Management Studio interface.

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