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Article ID: 130307, created on Feb 18, 2017, last review on Feb 18, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Execute operation 'recreate' task fails after running for 4 hours with the error:

APS Application Error:
406 Not Acceptable

The VPS is running Windows Server OS.

Tracing /var/log/pa/vps.log on OACI Instance Manager node for recreate operation, the following error is found:

2017-02-13 09:01:36,297 (web_a66d7e90-9bf6-49e4-959b-619dddfbda67) INFO  CustomLoggingFilter [Grizzly-worker(5)] - 108749 * Server in-bound request
108749 > POST http://10.10.0.10:4465/paci/v1.0/of/1010101/ve/server-1009001-1/recreate?template=win2012r2-x86_64&backup=false&drop-apps=false&dry-run=true
...
2017-02-13 13:25:41,462 (web_a66d7e90-9bf6-49e4-959b-619dddfbda67) ERROR GenericVm2VfTask [Shared executor thread #20 @1 @INTERACTIVE] - timeout()
2017-02-13 13:25:41,462 (web_a66d7e90-9bf6-49e4-959b-619dddfbda67) WARN  GenericVm2VfTask [Shared executor thread #20 @1 @INTERACTIVE] - VM2VF operation [PASSWORD_RESET] (reqId=58128) finished with rc=-1 (0xFFFFFFFF)

The important part is the VM2VF operation - PASSWORD_RESET.

Cause

The password passed to the VPS during recreation exceeds 15 characters, which results in a stuck set-password operation on the backend Virtuozzo hardware node. The issue is acknowledged as a Virtuozzo guest tools software issue PSBM-60732.

Resolution

Cancel the task and recreate the server again from CCP, setting the password less than 15 characters.

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