The customer changed Company Name (or some other information) from the CCP, the change is visible in BA control panel, but information on OA side was left unchanged.
UpdateAccountToPEM not attached to the event "Account Information Updated" (most probably due to old bug on upgrade from 4.4.6 to 5.0).
Create and attach the required handler:
- Home > System > Settings > Events > Event Type Account Information Updated
- Event Handlers tab
Add New Event Handler
Event Type Account Information Updated Object PEMGATE Method CopyAccountDataToPEM Condition Event Handler Parameters Named Signature integer AccountID Protocol Stellart Max attempts 1 Repeat interval (seconds) 1 Synchronous No Delay (minutes) Priority