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Article ID: 130288, created on Feb 14, 2017, last review on Feb 14, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

Opening Hosting CP for a reseller or reseller's customers' CCP, java.lang.NullPointerException appears.

UI log contains:

    015-10-19 06:00:24,464            xec-9 DEBUG  CORBA                #20246: Plesk.SiteApps._SiteAppsGroupsManagerStub.getApplicationsGroups(user_id=1135 (su_user_id=1135)) >>> entry
    2015-10-19 06:00:24,468            xec-9 DEBUG  CORBA                #20246: Plesk.SiteApps._SiteAppsGroupsManagerStub.getApplicationsGroups(user_id=1135 (su_user_id=1135)) <<< exit [4]

    2015-10-19 06:00:24,468            xec-9 DEBUG  OUT                  groups id = -1
    2015-10-19 06:00:24,469            xec-9 DEBUG  ModuleFinder         Exit: actions pcp.clientcp.SelectSubscriptionHandler:perform by exception:java.lang.reflect.InvocationTargetException
    2015-10-19 06:00:24,469            xec-9 DEBUG  ModuleFinder         Exit: actions pcp.account.view.AccountPrep:perform by exception:java.lang.reflect.InvocationTargetException
    2015-10-19 06:00:24,469            xec-9 DEBUG  ModuleFinder         Exit: actions pcp.ViewPrep:perform by exception:java.lang.reflect.InvocationTargetException
    2015-10-19 06:00:24,469            xec-9 DEBUG  ModuleFinder         Exit: actions pcp.PLoginHandler:perform by exception:java.lang.reflect.InvocationTargetException
    2015-10-19 06:00:24,469            xec-9 WARN   LoginRequest         Cannot login
    java.lang.reflect.InvocationTargetException
            at sun.reflect.GeneratedMethodAccessor63.invoke(Unknown Source)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
         at java.lang.reflect.Method.invoke(Method.java:606)
            at com.plesk.p2.turbine.modules.ModuleFinder.invoke(ModuleFinder.java:41)
            at com.plesk.p2.turbine.modules.ModuleFinder.exec(ModuleFinder.java:32)
            at com.plesk.p2.cp.util.actions.AHelper.internalExec(AHelper.java:107)
            at com.plesk.p2.cp.util.actions.AHelper.execute(AHelper.java:55)
            at com.plesk.p2.cp.util.actions.AHelper.execute(AHelper.java:34)
            at com.plesk.p2.cp.util.security.sessions.LoginRequest.doPerform(LoginRequest.java:78)

Cause

Incorrect customization of Top-level tab activated after login in confman_parameters at TOP > System > Settings > System Properties > CCP layout.

Resolution

Change Top-level tab activated after login setting to an item, available for all customers. Set it to an empty value, to make it default.

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