Article ID: 130276, created on Feb 10, 2017, last review on Feb 10, 2017

  • Applies to:
  • Operations Automation

Symptoms

"Provisioning "Tenant" for APS application Azure Cloud Solution Provider" task fails with the following output:

APS Application Error:
500 Internal Server Error
[unknown] Provisioning: resource 1cfae111-1ee1-1a1c-a111-111b11afc111 of type 'tenants'     (http://www.odin.com/app/azure-csp/tenant/1.1) for APS application 'Azure Cloud Solution Provider-3.0-61': An unexpected error has occurred..

Body: {
"error": "unknown",
"message": "An unexpected error has occurred.",
"category": "unknown",
"context": null,
"http_request": "POST /aps/tenants to '10.20.30.40'"
}

Cause

In Azure application.log, the response from MS Cloud contains Null value for customer's email:

Response from 'GET https://api.cp.microsoft.com/12a34bc5-1a2b-12a3-a12b-1a234b567890/profiles?type=organization':
...
- body:
{..."email":null,...}
...
Required property 'email' expects a value but got null. Path 'items[0]', line 1, position 2089. 

Resolution

Please contact Microsoft Support and provide them with the application.log containing the error message.

Search Words

email null

Required property 'email' expects a value but got null.

tenants

Incorrect Tenant when provisioning Azure

"email":null

Provisioning "Tenant" for APS application Azure Cloud Solution Provider

Azure Order Unknown Error

An unexpected error has occurred

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