An Office 365 upgrade order was completed, but the actual provisioning failed in the background, new license(s) do not appear in CCP.
There is a message in O365 application sitelog:
2017-01-31 16:55:32,101 [ 55] ERROR aps_endpoint: SubscriptionsController.OnSubscriptionChanged finished by exception Parallels.Office365.Gateway.IncompatibleOffersException: Offer 1017d7f3-6d7f-4bfa-bdd8-79bc8f104e0c is not compatible with offer 09400028-ae31-4654-99ce-25709cb48821
- The order was placed.
- As a result of the order execution, the limit of the resource #1001391 "UOffice 365 Enterprise E3" was changed from 0 to 3.
- Once the limit was changed, OA sent notification to Billing that the operation had been completed, as a result the order had been marked as "Completed".
- As the resource limit was changed, OA sent a request to provision new license to the endpoint.
- The endpoint application checked new order ("Office 365 Enterprise E3", offer ID 1017D7F3-6D7F-4bfa-BDD8-79BC8F104E0C, provisioning ID ENTERPRISEPACK) for compatibility with offers, which already exist on the account, and failed with the exception.
The synchronicity between upgrade orders and O365 provisioning operations has been corrected in scope of APSA-14866 and APSA-15205 in Office 365 APS application version 16.5, see the corresponding release notes:
In order to avoid such situations, configure filtration of incompatible offers:
See also, how to configure offers for resellers:
Also, note that offers compatibility is checked by endpoint code (incompatible offers are hardcoded inside of the App_Code\Workflow.cs file), therefore no requests are sent to Microsoft.