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Article ID: 130233, created on Jan 31, 2017, last review on May 22, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

We would like to disable emails with Renewal notifications for customers which subscriptions have option "Do not generate renewal orders automatically". Is it possible to set appropriate placeholder for event #57 Subscription notification period has started?

Cause

Such behavior was classified as software issue PBAS-30521 and was fixed in OBAS 4.5.7 release.

Resolution

To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

Workaround for 4.5.6 and older versions

As a workaround it is possible to manually disable notifications related to event #57 for required customers:

Go to Top > Account Director > Customer Manager > Customers > <customer_name> > Notifications tab, press Edit button, choose Customer receives all event notifications except the following ones radio-button, press Add, choose #57 event and press Update.

Customers can also configure notification settings in their customer panels under Account > Notification Settings.

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