Article ID: 130233, created on Jan 31, 2017, last review on Jan 31, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

We would like to disable emails with Renewal notifications for customers which subscriptions have option "Do not generate renewal orders automatically". Is it possible to set appropriate placeholder for event #57 Subscription notification period has started?

Cause

That is not possible at present. Such behavior was classified as software issue PBAS-30521 and will be fixed in future OBAS releases.

Please consider watching Odin public sources for information about updates in our products:

Marketing news and important announces

Knowledge base, each product update comes with a corresponding KB article.

Workaround

As a workaround it is possible to manually disable notifications related to event #57 for required customers:

Go to Top > Account Director > Customer Manager > Customers > <customer_name> > Notifications tab, press Edit button, choose Customer receives all event notifications except the following ones radio-button, press Add, choose #57 event and press Update.

Customers can also configure notification settings in their customer panels under Account > Notification Settings.

Search Words

On hold but still sends reminder

Subscription notification period has started, do not renew

Subscription notification period has started

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF