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Article ID: 130231, created on Jan 31, 2017, last review on Jan 31, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Renewal order was not generated for a Domain Registration subscription.

Cause

Domain plug-in and related Hosting plan configuration.

Under Top > Service Director > Domain Manager > Plug-ins > <Plug_in_name> > TLDs > .tld Renewal cost parameter is not specified for appropriate renewal period.

Under Top > Billing Director > Product Manager > Hosting Plans > <Hosting_plan_name> > TLD Settings tab > tld > Renew fee section is not set.

Resolution

Set required Renewal cost parameter in plug-in's configuration and corresponding Renew fee parameter in related Hosting Plan.

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