Article ID: 130226, created on Jan 30, 2017, last review on May 22, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Domain registration with the Ascio plug-in fails with the following error in the DEBUG OBAS log (/var/log/hspc/hspc.log):

[2017/01/27 14:19:55] [DEBUG] [27376] [HSPC::MT::DM::ToolsExt::_process_livedomain] TRACE [02]: . -> HSPC::MT::DM::ToolsExt->_process_livedomain ()
[2017/01/27 14:19:55] [DEBUG] [27376] [HSPC::MT::DM::ToolsExt::process_domain] TRACE [01]: -> HSPC::MT::DM::ToolsExt->process_domain (domain_id=>45325)
[2017/01/27 14:19:55] [DEBUG] [27376] [HSPC::DM::Visual::register_domain_again] registration finished
[2017/01/27 14:19:55] [WARN] [27376] [HSPC::DM::Visual::register_domain_again] Registration error: Bad index while coercing array into hash at /usr/lib/perl5/site_perl/5.8.8/HSPC/MT/Plugin/DM/Ascio.pm line 1204.

Cause

The issue is caused by changes in Ascio API. Such behavior was classified as the software issue PBAS-30543 and was fixed in OBAS 4.5.7 release.

Resolution

To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

Workaround for 4.5.6

If upgrade is not an option for you, there is a hotfix for 4.5.6, you can download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-dm-ascio-4.5.6-60.swsoft.x86_64.rpm
# hspc-upgrade-manager --finish

For 32-bit OS:

# rpm -Uvh hspc-plugin-dm-ascio-4.5.6-60.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.

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