Article ID: 130216, created on Jan 25, 2017, last review on Mar 31, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Staff Members receive reset password link containing Backnet IP address of Management Node instead of branded URL. Same time, it cannot be reproduced for Service Users - they receive correct link.

Cause

Incorrect VENDOR_CCP_URL variable value in the message body. This behavior has been submitted as:
1. Software-related issue #APS-40035 in case affected Reseller does not have his own brand (and branded URL) configured;
2. Software-related issue #POA-109996 in case Reseller has his own brand configured;

Resolution

  1. #APS-40035 has been fixed in OA 7.0.0 HOTFIX 130137 PAU v12.
  2. Contact TAM\pta@odin.com to trace the status of #POA-109996.

Search Words

back-end IP

brand empty

forgot password

backnet IP

APS-40035

VENDOR_CCP_URL

password reminde link error

POA-109996

restore password link

forgot password internal ip

Secure access URL

password link

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

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