After some time of inactivity CCPv2 throws the error below and redirects to login page despite the session should still be active:
We're sorry, but something went wrong. Please, contact your support team for assistance.
A similar issue can be faced in CCPv1 and APS 2.0 screen, the resulting error is:
Horrible Exception: java.lang.reflect.InvocationTargetException at sun.reflect.GeneratedMethodAccessor2501.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:483)
The error is taking place when APS token (which is hardcoded to 30 minutes) expires earlier than the session.
The behavior will be fixed in the scope of software issue #APS-40247. The fix is planned to be included in on e of the future product updates.
Contact your Technical Account Manager of PTA team (email@example.com) to trace the status of the issue.
Consider settings session timeout less or equal to 30 minutes as a workaround