Article ID: 130203, created on Jan 23, 2017, last review on Jan 23, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Customer tries to add new auto-attendant (Cloud PBX -> Auto-Attendants -> Add New) or new user in Cloud PBX interface via OA CCP. After several minutes of waiting "Service unavailable" error message is displayed.

In OA logs the issue could be identified by slow SQL requests captured in the following lines:

DBService$11 invocation took 246745 ms

Cause

Slowness of consequential DB requests delaying application interface rendering in CCP. The issue was passed to the Engineering team with ID APS-40235: "Slow SQL queries causing "Service unavailable" in PBX CCP interface".

Resolution

Please contact your Technical Account Manager or PTA team in order to clarify the status this issue.

Search Words

PBX

Cloud PBX-Auto-Attendant

Slow SQL queries causing "Service unavailable" in PBX CCP interface

Cloud PBX

creat new user

APS-40235

PBX user

Service unavailable

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