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Article ID: 130192, created on Jan 20, 2017, last review on Jan 20, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

ExchangeSync webmail is shown in "Removing" state in CCP with no possibility to edit it.

The corresponding user is listed as "Unprovided" in CCP > More Services > ExchangeSync.

Cause

The OX user was attempted to get removed in the past, but the corresponding APS configuration tasks were failed and canceled and are not available to be re-run any longer.

Resolution

Contact Odin Technical Support to resolve the inconsistency.

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