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Article ID: 130162, created on Jan 16, 2017, last review on Jan 16, 2017

  • Applies to:
  • Business Automation 6.0

Symptoms

Detailed error message is not displayed for the orders in the Provisioning Failed status.

  1. Home > Operations > Orders
  2. Choose any Order in Provisioning Failed status

Vendor warning which contains an error message is not displayed:

alttext

Cause

Non-default order flow is used, warning is not configured for the order status.

Resolution

  1. System > Settings > Order Processing > All Order Flows
  2. Choose the required Order Flow
  3. Proceed with SO > Order Statuses > PF
  4. Set up Vendor Warning like it is under default flow:

    The order provisioning has failed. The last error - "@@LastErrStatHi@". Please check the "Provisioning item" (@@LinkProv@) and the last items of the "Service Status History" (@@LinkStat@) of the associated subscriptions for more details. @@ResubmitOrder@

The result will be:

alttext

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328

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