Article ID: 130111, created on Jan 5, 2017, last review on Jan 5, 2017

  • Applies to:
  • Business Automation

Symptoms

There is an account in the status Cancelled, however this account's subscriptions are active/running.

Cause

An issue is caused by the bug with id #PBA-29158 ("Subscriptions are not stopped on Account Cancellation"). Cancel Account button has been previously clicked, a cancellation order was generated but left in the New status.

Resolution

If you need to delete all the subscriptions - process the cancellation order, click Destroy button if some of the subscriptions were not destroyed.

If you need to reactive an account - cancel a cancellation order and click Activate Account button on the general settings of the account.

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