Article ID: 130105, created on Dec 30, 2016, last review on Dec 30, 2016

  • Applies to:
  • Operations Automation 7.0

Symptoms

Order provisioning fails with the below error:

The order provisioning has failed.
The last error - "Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: The underlying connection was closed: An unexpected error occurred on a send... Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: The underlying connection was closed: An unexpected error occurred on a send...".

In the core.log:

Dec 29 19:06:43.086 : INF [openapi:4298 1:22143:ee58bb70 SAAS 1178412042]: [ HTTP] OUT  o365aeh.example.com  [1727] "POST /Office365GatewayApplication01/aps/tenants HTTP/1.1"  [0] "500 Internal Server Error"  713ms
Dec 29 19:06:43.086 : DBG [openapi:4298 1:22143:ee58bb70 SAAS 1178412042]: [ APSC] [APS::Provision::AppRequest::execute] <=== EXIT [0.713218]
Dec 29 19:06:43.086 : ERR [openapi:4298 1:22143:ee58bb70 SAAS 1178412042]: [ APSC] POST /Office365GatewayApplication01/aps/tenants to 'o365aeh.example.com'
Dec 29 19:06:43.086 : DBG [openapi:4298 1:22143:ee58bb70 SAAS 1178412042]: [ APSC] SSLSessionsPool: save session for o365aeh.example.com:443 [4b480000a0fc399d33bbbec24b7e89341fb84a84c81e8b7ed6d927201e51d579]
Dec 29 19:06:43.086 : DBG [openapi:4298 1:22143:ee58bb70 SAAS 1178412042]: [ APSC] [APS::Provision::ProvideStepHandler::process] <=== EXIT (by exception) [0.724411]

Cause

OA API URL is specified in the Office 365 app instance settings starts with https://.

Resolution

  1. Go to OA > Services > Applications > Office 365 > Instances > instance_name > Office 365 Settings
  2. Edit the Operations Automation OpenAPI URL so it would start with https://
  3. Resubmit the order for provisioning.

Search Words

office 365 order fails

The underlying connection was closed

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF