Article ID: 130073, created on Dec 28, 2016, last review on Dec 28, 2016

  • Applies to:
  • Operations Automation

Symptoms

User with an account created under Reseller cannot log in to CCP under Reseller's brand but can do this into Provider's one. Test user can sign in normally to CCP under Reseller's brand.

Cause

At the moment of the user creation, Reseller did not have an own brand. That is why the Provider's brand was assigned to the customer's account. Now Reseller has their own brand and the newly created test account has been assigned to the Reseller's brand. As a consequence, the newly created account has access to CCP under the Reseller.

Resolution

There is no way to change a brand assigned to account via Control Panel. Preferably re-create the user's account. If it is not an option, please contact Odin Technical Support in order to proceed with Management Node database intervention.

Search Words

account brand

access to CCP under the Reseller

Reseller's brand

brand

brand assigned to account

log in to CCP

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