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Article ID: 130068, created on Dec 28, 2016, last review on Dec 28, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Hosting removal in CCP Websites > domain name > Web > Remove hosting fails with a blank page.

Cause

During a new domain registration, two records of the same domain are presented in OA DB for some period of time, one is a "domain request", which is removed after successful registration. For the period when there are 2 duplicate domains, they are treated as sub-domains of each other. APS incorrectly binds the domain to the subscription in such case. Later it may cause a failure of the subscription migration algorithm and result in DNS record APS resources still to be linked with the old account. This behaviour is caused by software-related issue #APS-35246.

Resolution

#APS-35246 has been fixed in OA v 7.0. Please consider to upgrade your installation.

In order to work around the issue, contact Odin Technical Support.

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