Article ID: 130060, created on Dec 27, 2016, last review on Dec 27, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

  1. The periodic task "Report usage data" fails with the following error:

    Error: SSL certificate problem, verify that the CA cert is OK. Details:
    error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed(60)
    
  2. The log (/var/log/poa.log) demonstrates the report is being published to https://legacy.report.odin.com/post:

    Oct 20 12:54:36 linmn01 : INF [task:32:209215 1:23648:f39e7b90 Statistics ]: [ Statistics::UsageDataReporter_impl::taskReport] Publishing usage report to https://legacy.report.odin.com/post
    

Cause

Since the OA 6.0.7, OA should send reports to https://report.odin.com/post.

OA uses the following certificate for communications:

/usr/local/pem/etc/certs/ParallelsKeyholder.crt

but portal https://legacy.report.odin.com/post does not accept it and task fails.

Resolution

Contact Odin Technical Support to resolve the case.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF