Article ID: 130060, created on Dec 27, 2016, last review on Dec 27, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

  1. The periodic task "Report usage data" fails with the following error:

    Error: SSL certificate problem, verify that the CA cert is OK. Details:
    error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed(60)
    
  2. The log (/var/log/poa.log) demonstrates the report is being published to https://legacy.report.odin.com/post:

    Oct 20 12:54:36 linmn01 : INF [task:32:209215 1:23648:f39e7b90 Statistics ]: [ Statistics::UsageDataReporter_impl::taskReport] Publishing usage report to https://legacy.report.odin.com/post
    

Cause

Since the OA 6.0.7, OA should send reports to https://report.odin.com/post.

OA uses the following certificate for communications:

/usr/local/pem/etc/certs/ParallelsKeyholder.crt

but portal https://legacy.report.odin.com/post does not accept it and task fails.

Resolution

Contact Odin Technical Support to resolve the case.

Search Words

report usage data SSL3_GET_SERVER_CERTIFICATE

Error: SSL certificate problem, verify that the CA cert is OK. Details:

error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed(60)

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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