Article ID: 130024, created on Dec 19, 2016, last review on Dec 19, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5


Do not generate renewal orders automatically option is selected for a subscription, however its owner still receives renewal notifications. Is there a way to disable those notifications?


Do not generate renewal orders automatically option means that automated generation of renewal orders is disabled, but still subscription renewal is possible and necessary if a subscription is not designed to last only a single billing cycle.

Therefore, it makes sense to notify customers that the renewal period is nearly over.

Nevertheless, OBAS has a number of means to customize notifications sending.

At first, notifications can be set up per account under Top > Account Director > Customer Manager > Customers > %customer_name% > Notifications For more details please refer to Selecting Events an Account Owner Receives E-Mail Notifications.

Customers can also configure notification settings in their customer panels under Account > Notification Settings

Second, notifications can be configured per Event.

The Event in question is #57 Subscription notification period has started.

Search Words

disable notifications

On hold but still sends reminder


Subscription notification period has started, do not renew

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