Article ID: 130024, created on Dec 19, 2016, last review on Dec 19, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Question

Do not generate renewal orders automatically option is selected for a subscription, however its owner still receives renewal notifications. Is there a way to disable those notifications?

Answer

Do not generate renewal orders automatically option means that automated generation of renewal orders is disabled, but still subscription renewal is possible and necessary if a subscription is not designed to last only a single billing cycle.

Therefore, it makes sense to notify customers that the renewal period is nearly over.

Nevertheless, OBAS has a number of means to customize notifications sending.

At first, notifications can be set up per account under Top > Account Director > Customer Manager > Customers > %customer_name% > Notifications For more details please refer to Selecting Events an Account Owner Receives E-Mail Notifications.

Customers can also configure notification settings in their customer panels under Account > Notification Settings

Second, notifications can be configured per Event.

The Event in question is #57 Subscription notification period has started.

Search Words

disable notifications

On hold but still sends reminder

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Subscription notification period has started, do not renew

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