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Article ID: 130014, created on Dec 16, 2016, last review on Dec 16, 2016

Symptoms

Issuing and renewing SSL certificates using the eNom plug-in fails with one of the following error messages:

 1. An error occurred: [CODE: -2052] [MESSAGE: Unsupported CSR header footer]2. Cannot parse CSR. It may be invalid.

or

[HSPC::MT::SSL::PluginEngine::issue_certificate] Couldn't issue certificate: Couldn't parse CSR (ID: 12345) for example.com: eNom communication level error: Error in response: 1. Unable to retrieve CSR information

Cause

Such behavior was classified as the software issue PBAS-30520 and will be fixed in future OBAS releases.

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Resolution

Please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-ssl-enom-4.5.6-58.swsoft.x86_64.rpm
# hspc-upgrade-manager --finish

For 32-bit OS:

# rpm -Uvh hspc-hspc-plugin-ssl-enom-4.5.6-58.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.

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