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Status of PayPal transaction is changed from Completed to Declined

Article ID: 129997, created on Dec 14, 2016, last review on May 22, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

A customer is able to cancel a PayPal payment after it is actually completed, with the status of PayPal transaction in OBAS changing from Completed to Declined.

Cause

Such behavior was classified as the software issue PBAS-30516 and was fixed in OBAS 4.5.7 release.

Resolution

To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

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