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Article ID: 129981, created on Dec 11, 2016, last review on Nov 8, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 6.0

Symptoms

Office 365 task Provisioning "Subscription" stays in rescheduled status for a long time with the following output:

Task name
Provisioning "Subscription" for APS application Office 365
Task description
Provisioning resource xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx of type 'subscription' (http://www.parallels.com/Office365/Subscription/1.3) for APS application 'Office 365-16.8.2-1'. Additional info: Waiting for Async Phase
Queue status
Rescheduled
Last execution output
Operation pending. Provisioning is being executed by the application.
Additional info: Waiting for Account creation

In CCP for this subscription subdomain form is displayed:

alttext

Cause

  1. Office 365 Tenant resource activation parameter Automatically provision service is set to Off.
  2. During the subscription order placement Office 365 subdomain form was not filled.

Resolution

Submit a subdomain for subscription by using provided in CCP form. Appropriate task will be completed automatically during next 48 hours.

If task is not completed in mentioned time frame, contact Odin Technical Support(support@odin.com).

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