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Article ID: 129939, created on Nov 30, 2016, last review on Nov 30, 2016

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

Office 365 synchronization fails:

Failed to add 3 user(s):
- user1.name@example.com (Missing or invalid default region.)
...

Cause

Software-related issue #APSA-15355: "Synchronization ignores the user countries that aren't in hard-coded list of countries".

Office 365 accepts the only hard-coded country codes from Utils.cs. In this case, user1 had EspaƱa instead of Spain in its contacts.

Resolution

Contact TAM or PTA to trace the status of the request.

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