Search Engine: Elastic

Article ID: 129914, created on Nov 28, 2016, last review on Nov 28, 2016

  • Applies to:
  • Operations Automation
  • Business Automation

Symptoms

BA allows account with state length up to 80 characters to be created, but OA has a restriction of 32 symbols. "e-mail" field length in BA - 100 symbols, in OA - 64. That causes situation when account is created on BA side but is not created on OA, as a result all the related operations like order provisioning fail.

Cause

An issue is caused by the bugs with ids #APS-37392 ("Inconsistency between limits for same fields in PBA and POA, email"), #APS-38783 ("Inconsistency between limits for same fields in PBA and POA, state").

Resolution

Both bugs are fixed in OSA 7.1 (e-mail field length changed to 64, state to 80). Until the bug is fixed it is required to shorten the value and recreate an account in OA (e.g. by triggering an event from BA or with OA API).

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae

Email subscription for changes to this article
Save as PDF